Complaints

If you do have a complaint about Professional Investment Services (NZ) or one of our advisers, we need to hear from you. To lodge a complaint please contact the Complaints Resolution Officer at Professional Investment Services (NZ).

To assist us in handling your complaint in a timely and efficient manner please:

  • Provide full details of the complaint including:
    • Full name and contact details;
    • Investor/account number
    • Service/Product provider
    • Adviser's name
  • Provide all supporting documentation
  • Clearly identify the resolution you are seeking
Complaints Resolution Officer contact information:
Phone (09) 307 1190
Fax (09) 307 9155
Post Complaints Resolution Officer
Professional Investment Services (NZ) Ltd
P O Box 8463
Symonds St.
Auckland 1150
Email complaints@profinvest.co.nz

Once the complaint is received we will:

  • Provide an acknowledgement within 48 hours
  • Complete a full investigation into all matters raised
  • Provide a full response within 45 days.